Available shipping methods and charges are calculated in the shopping cart and checkout based on the delivery address, product size, weight and available carrier services.

Towbars and other heavy or oversized products may require specialist freight services. Deliveries to some regional or remote areas may also require an individually confirmed freight charge.

If the shipping charge calculated at checkout does not cover the available freight service to your location, we will contact you before dispatch.

Most products shown as in stock are dispatched within 1–3 business days unless a different dispatch estimate is displayed on the product page.

Some products are held at supplier or warehouse locations and may have a longer dispatch timeframe. Any availability or dispatch estimate displayed on the product page should be treated as an estimate rather than a guaranteed delivery date.

If you require a towbar, wiring kit or accessory urgently, please contact us before ordering so we can confirm current availability and the likely dispatch timeframe.

Same-day dispatch may be available for selected products depending on stock location, order time and the carrier collection schedule.

If same-day dispatch is important, please contact us before placing your order so we can confirm whether it is possible for the product you require.

Smaller products may be suitable for delivery to a PO Box or Parcel Locker where an Australia Post service is available.

Towbars and other large or heavy products normally require a physical street address because they are shipped by courier or specialist freight carrier.

Please provide a complete and accurate delivery address, including the business name, unit number and any relevant access information.

Some courier and freight deliveries require a signature on delivery. For valuable, heavy or oversized orders, we recommend using an address that is attended during normal business hours.

If nobody is available to receive the delivery, the carrier may leave a notification, redirect the shipment to a depot or collection point, or arrange another delivery attempt. Additional carrier charges may apply in some circumstances.

Delivery procedures vary between carriers, so please follow the instructions provided with your tracking information.

Yes, in most cases we can deliver to a residential street address.

However, towbars are large and heavy freight items. Depending on your location and the carrier being used, someone may need to be available to receive the delivery.

If access to the property is restricted or unusual, please contact us before ordering so we can check the available delivery options.

Yes. You can have your order delivered directly to your mechanic, auto electrician, towbar installer or another business address.

Please make sure the business is expecting the delivery and enter the complete business name and address when placing your order.

We recommend confirming that the installer is willing to install the selected product before arranging delivery directly to them.

Where possible, products will be combined into one shipment.

An order may be split when products are dispatched from different warehouses, have different availability dates or require different freight services. For example, a towbar and wiring kit may sometimes be dispatched separately.

If your order is split into multiple shipments, separate tracking information will be provided where available.

Please inspect the parcel and products as soon as reasonably possible after delivery.

If an item appears to have been damaged during transport, please submit our return form as soon as possible, ideally within 48 hours of delivery, and provide:

• your order number;
• photographs of the damaged product;
• photographs of the external and internal packaging;
• photographs of the shipping label; and
• a brief description of the damage.

Please retain the product and all packaging while the delivery is being assessed. Asking you to notify us promptly does not limit any rights you may have under Australian Consumer Law.

Please check the products received against your order confirmation or invoice before installation.

If the wrong item has been supplied or part of your order is missing, please contact us with your order number and details of the products received.

Providing photographs of the products, packaging and product labels can help us investigate and resolve the issue more quickly.

Dispatch and delivery estimates can be affected by stock availability, supplier delays, carrier congestion, weather events, regional access, public holidays and other circumstances outside normal delivery operations.

We will provide updated information where we become aware of a significant delay affecting your order.

Once an order has been collected by the carrier, the tracking information provided by the carrier is generally the best source of current delivery information.

Yes, we ship to regional and remote locations throughout Australia where suitable freight services are available.

Heavy and oversized products such as towbars can be significantly more expensive to transport to some locations and may require a specialised freight quote.

If you are unsure whether we can deliver a particular product to your location, please contact us with your postcode and the product you require.

If you would prefer to arrange your own freight for a large or unusual order, please contact us before placing the order.

Whether this can be accommodated will depend on the product location, packaging requirements and collection arrangements.